Helping users feel safe at a glance
Intego is a Mac security product. Users rely on their account to feel safe and in control — but the existing experience made it hard to understand what mattered most. Everything had similar visual weight, protection status wasn't clear, and key actions were easy to miss.
I led the redesign of the account experience across the dashboard, devices, and billing areas. My focus was on clarifying priorities, improving hierarchy, and making key actions easier to find.
No clear hierarchy, no clear confidence
The account experience didn't help users understand what mattered most. Everything had similar visual weight, protection status wasn't clear, and key actions were easy to miss.
Understanding users before redesigning their experience
Before redesigning the account experience, I focused on understanding three things: who the users are, what they expect from a security product, and where the current experience breaks down. I worked with two existing research sources and conducted a heuristic evaluation.
Looking across the existing personas, a clear pattern stood out: users did not see themselves as security experts and expected the product to handle protection reliably in the background. They relied on automation and external signals to feel protected, rather than checking settings or understanding technical details.
What this meant for the account experience:
I reviewed competitor web account dashboards to understand how protection status and next actions are handled in this category. In both Malwarebytes and Kaspersky, protection status is shown immediately on entry — users don't need to scan the page or interpret secondary indicators.
From patterns to design decisions
While each screen revealed different usability issues, several patterns repeated across the experience. These patterns informed the insights and UI decisions below.
Design approach: Prioritise reassurance before features.
UI decision: Protection status and plan summary are the first elements visible on entry.
Design approach: Remove any need for interpretation.
UI decision: Use explicit status text ("Active") instead of relying on visual cues alone.
Design approach: Limit choices and guide action.
UI decision: Each section highlights one primary action; secondary actions are visually de-emphasised.
Design approach: Group related information spatially.
UI decision: Key information is grouped in one place; coverage and plan status are immediately visible on each screen.
Account experience — screen by screen
From the research, it was clear that users often open the account just to make sure everything is working. The goal of this screen was to answer that question immediately and reduce the need to search or interpret information.
Before: the dashboard presented all sections with equal weight. Users had to scan the page to understand whether they were protected or what to do next.
After: protection status and next actions are immediately visible.
Users expect the account to clearly show what's protected and what still needs attention. The previous device list was hard to scan and focused on technical details instead of coverage clarity.
Before: users struggled to understand coverage at a glance.
After: the new layout focuses on recognition, coverage clarity, and a clear next step per device.
This screen is about reassurance, not exploration. Users want to understand their plan status quickly and confidently.
Before: subscription details were presented in dense blocks of text. Plan status and actions were easy to miss.
After: plans are clearly separated by state, with one primary action per plan.
This screen contains sensitive information, so the focus was on reducing friction and making changes feel safe.
Before: account details were fragmented across sections. Users had to search to update basic information.
After: information is grouped logically and editable fields are easy to find.
A more confident, less demanding account
The biggest change was how confident the account feels. Users can immediately see their protection status, plan, and whether any action is needed — without searching or scanning. The account became easier to read, more predictable, and much less mentally demanding.
Clearer structure reduced confusion around protection and plan status, made upgrade and renewal moments easier to understand, and created a more flexible account foundation for future features.
Note: I left the company before launch, so post-launch metrics were not available.